Refund Policy for Petplanet88

Last updated: [Month Day, Year]

Thank you for shopping at Petplanet88. We are committed to ensuring you are satisfied with your purchase. This Refund Policy outlines our terms and conditions for returns and refunds.

1. Eligibility for Returns

Items may be returned within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Perishable goods such as food, treats, or hygiene products are not eligible for return unless defective.

2. Return Process

To initiate a return, please contact our customer service team at petplanet88@outlook.com with your order number and reason for return. We will provide you with a return shipping address and instructions.

Customers are responsible for paying return shipping costs unless the item is defective or we sent the wrong product.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

3. Refunds

If your return is approved, we will process a refund to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or full refund at no extra cost to you.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please check your bank account or contact your payment provider. If you still need assistance, please contact us at petplanet88@outlook.com.